Region North
E. Mirkhosravi
Property Manager
Schleswig-Holstein, Hamburg, Bremen, Lower Saxony, Mecklenburg-Western Pomerania, Berlin, Brandenburg
Property management
Property and facility management for commercial and retail real estate
For commercial and retail real estate we handle letting and lease negotiation, receivables and insurance management, property administration and refurbishment, financial administration and project development.
Management services are provided by ST 77 Management GmbH (Kronengasse 5, 89073 Ulm, Ulm Local Court HRB 728861). Facility management is carried out by a partner company operating throughout Germany.
Our services at a glance
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Letting and lease negotiation
- Lease extensions with existing tenants
- New lettings of existing and newly created space
- Rent adjustments
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Receivables management
- Dunning
- Support with court proceedings
- Eviction from rented space
- Exercise of the landlord’s lien
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Property administration and refurbishment
- Refurbishment and energy-efficiency refurbishment
- Implementation of new regulatory requirements
- Review of and applications for public funding
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Insurance management
- Insurance under a framework agreement for each property
- Claims handling
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Financial administration
- Accounting for each property company
- Advance VAT returns
- Support with annual accounts and audits
- Follow-up financing and refinancing
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Project development
- Conversion, extension and new construction
How we handle a matter
- Receive the matter By form, e-mail or phone. Every form enquiry receives a reference number.
- Set responsibility and action We establish who is responsible and what needs to be done.
- Coordinate implementation We commission specialist contractors or our partner company and check the work.
- Report the outcome You are told what has been done. Larger issues are covered in the quarterly report.
Simplified illustration. Scope and responsibilities are set out in the management agreement for each property company.
Services in detail
Property management
Commercial management, accounting, reporting, letting and maintenance are managed from Ulm by ST 77 Management GmbH.
Commercial management
Leases, deadlines, indexations and correspondence are managed carefully. This supports rental income that is sustainable over the long term, and tenants have a dedicated contact.
- Lease and deadline management
- Index adjustments according to the lease
- Dunning in case of arrears
- Correspondence with tenants and authorities
- Owner
- Your property manager (by federal state)
- Tenant
- Your property manager (by federal state)
Accounting for commercial property and financial control
Traceable figures for each property company and a budget that makes variances visible early. This forms the basis for reporting, financing and annual accounts.
- Rent collection and rent/payables accounting
- Payments under the four-eyes principle
- Budget per property company
- Preparation of quarterly reporting and annual accounts
Control: four-eyes principle for payments, budget comparison, quarterly report
- Owner
- M. Schatz -65
Controlling and reporting
Regular reports for each property and property company show income, costs, variances and need for action – clearly prepared for owners and capital partners.
- Budget per property as the basis of the report
- Quarterly report for each property company
- Traffic-light monitoring of all managed properties
- Key figures for each property
Rhythm: ongoing monitoring, report each quarter or as agreed
- Capital partner
- A. Korzun -63
- Owner
- A. Korzun -63
Letting and re-letting
Maintaining long-standing tenant relationships, negotiating extensions early and marketing vacant space in a targeted way. This is the basis of rental income that is sustainable over the long term.
- Extension talks with retailers
- Marketing of vacant space on our leasing page
- Brochures and drafting of leases
- Owner
- E. Kempfle -61
- Tenant
- E. Kempfle -61
Maintenance and damage management
Maintenance is planned for each property; reported damage is assessed by responsibility, contractors are commissioned and work is checked through to insurance settlement.
- Maintenance planning per property
- Assessment of reported damage by cause and responsibility (tenant, owner, insurer)
- Quotes, commissioning and acceptance of contractors
- Insurance claims handling
- Owner
- E. Kempfle -61 · South region: L. Buschel -64
- Tenant
- E. Kempfle -61 · South region: L. Buschel -64
Project and construction management
Conversion, extension and modernisation are coordinated with the tenant and managed – often the basis for a lease extension.
- Planning and permits
- Cost and schedule control
- Coordination with the tenant during operation
- Acceptance and documentation
- Owner
- S. Kelava -66
Facility management
Services on site are provided by a partner company operating throughout Germany. We commission and supervise its work. Scope and frequency follow the property contract.
Contacts: A. Korzun for owners (English), the property manager for the region for tenants.
Caretaking and on-site service
Regularly on site: defects are spotted early and reported.
- Inspection rounds with defect reports
- Minor repairs
- Care of vacant units
- Meter reading
- Reporting vandalism and graffiti
Technical building services
Technical systems are maintained according to an annual plan; we manage the specialist contractors.
- Heating, ventilation, air conditioning
- Plumbing and drinking water
- Electrical systems and lighting
- Lifts and building management systems
- Management of specialist contractors
Safety compliance and statutory inspections
An inspection register keeps recurring inspections in view: electrical systems, fire safety, lifts, drinking water and trees.
- Inspections under DGUV Regulation 3
- Fire safety and smoke and heat extraction
- Lift inspection
- Drinking water and legionella
- Tree checks and site inspections
Grounds and landscaping
Well-kept grounds shape the first impression shoppers have of the site.
- Landscaping, shrub and hedge cutting
- Car park and underground car park cleaning
- Leaf clearing and sweeping
- Gullies, gutters, bottle banks, trolley shelters
Cleaning
Clean areas inside and out.
- Routine cleaning
- Glass and façade cleaning
- Special cleaning
- Entrance floor grates
- Hygiene service
Supplies and waste management
Waste and consumables are taken care of.
- Waste management
- Bin service
- Document shredding
- Consumables
Damage and emergency management
Tenants report urgent damage by phone during business hours or in writing via the tenant form.
- Property management line +49 731 280 654-74 (business hours)
- Written report via the tenant form, marked “urgent”
- Initial securing and commissioning
- Owner
- E. Kempfle -61 · South region: L. Buschel -64
- Tenant
- E. Kempfle -61 · South region: L. Buschel -64
Service charge statements
Service charge statements
The annual service charge statement follows the lease, is supported by receipts and creates clarity for owners and tenants.
- Cost allocation according to the lease
- Statement for each tenant
- Inspection of receipts and handling of objections
- Adjustment of advance payments
Rhythm: annually for each billing period
- Owner
- S. Kelava -66
- Tenant
- Your property manager (by federal state)
Winter service
Winter service
Car parks, access roads, delivery areas and footpaths are cleared and gritted to the agreed extent. This keeps the site safe to use.
- Car park, access road, delivery area, ramp, footpaths
- Call-outs according to the weather and local by-laws
- On-call service
- Capital partner
- A. Korzun -63
- Owner
- A. Korzun -63
- Tenant
- Your property manager (by federal state)
Your property manager by region
Commercial management and service charges for tenants are handled by the property manager for your region; damage is handled by E. Kempfle and, in the South region, by L. Buschel. If you are unsure, write to management@st77.de.
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Region Central
E. Kempfle
Property Manager
North Rhine-Westphalia, Hesse, Thuringia, Saxony, Saxony-Anhalt
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Region South
L. Buschel
Property Manager
Baden-Württemberg, Bavaria, Rhineland-Palatinate, Saarland
Your contact
Property management
S. Kelava
Head of Asset & Property Management
Discuss your management needs
Briefly describe your properties and your needs. S. Kelava will get back to you with a proposal.
This website is operated by ST 77 Holding GmbH. Enquiries about property management and tenancies are forwarded to ST 77 Management GmbH, which provides these services. Details in the privacy policy.